Managing Poor Performance – aimed at Supervisors and front line managers

· How to avoid employing poor performers
· Measuring performance
· Identifying problem areas
· Constructing a corrective action plan
· Follow up and control
· Incapacity management
· Discipline and outplacement

Disciplinary & Grievance Procedures – aimed at all levels of management

· Developing a company Disciplinary Procedure
· Developing a company Grievance Procedure
· Disciplinary codes
· Ensuring procedural fairness
· Ensuring substantive fairness
· Conducting disciplinary enquiries
· The role of the supervisor in disciplinary enquiries
· The role of the union in disciplinary enquiries
· C C M A processes

Labour Relations Act – aimed at all levels of management

· Who is covered by the Act
· Employee’s rights
· Employer’s rights
· Role of Trade Unions
· Disclosure of information
· Collective agreements
· Bargaining councils
· Strikes, lock-outs and picketing
· Dispute resolution
· Unfair dismissals
· Unfair labour practise
· Retrenchment
· S197 – Transfer of Contracts
· Incapacity

Employment Equity Act – aimed at all levels of management

· Who is included?
· Equal opportunity
· Affirmative action
· Designated groups
· Unfair discrimination
· Medical and psychological testing
· Employment Equity plan
· Reporting
· Income differentials
· HIV/AIDS

Basic Conditions of Employment Act – aimed at all levels of management

· Who is covered by the Act
· Working hours
· Overtime & working on Public Holidays
· Leave
· Sick leave
· Contracts of employment
· Remuneration
· Termination of employment
· General provisions

Managing Sick Leave Absenteeism - aimed at Supervisors and front line managers

· Sick leave conditions in the Basic Conditions of Employment Act
· In-house procedures for sick leave
· Monitoring and Measuring sick leave absenteeism
· Identifying sick leave abuse
· The Absenteeism Interview
· Keeping accurate records
· Disciplinary options
· Incapacity management

Team-Based Performance Management – aimed at all levels of management and HR & development staff

· Setting up “Performance Focused” teams
· Establishing team vision, values and roles
· Establishing team performance measures
· Aligning team performance with company goals
· Managing team motivation and morale
· The role of team leaders
· Team building

Key Aspects of Staff Motivation - aimed at Supervisors and front line managers

· What spurs people into action
· Different people, different needs
· The role of the leader in staff motivation
· Role definition and its impact on motivation
· Reward systems
· The role of communication in motivation

Leadership vs Management – aimed at all levels of Leadership

· Inspiration vs Perspiration
· Effectiveness vs Efficiency
· Doing the right things vs Doing things right
· Key elements/skills of a good leader
· Current leadership theories
· Leadership and the changing environment
· Setting the course for success – long term planning
· Vision, values, mission
· People development – creating future capacity
· Emotional intelligence
· Management systems and control
· Resource management
· Action planning

Effective Staff Communication Systems - aimed at all levels of Leadership

· Communication: The nerve centre of your business
· Non-verbal communications
· Listening Skills
· Language use in business
· Various communication systems in business:

• Meetings
• Memos
• Intranet
• Notice Boards
• E-mail
• Briefing systems
• P A systems
• Social functions
• Informal networks
• The grapevine
• Newsletters/magazine

· The role of the manager in effective communication
· What to communicate, where, when

Modular elements of any of the above programmes can be presented on request.