Negotiating skills – aimed at negotiators in all departments

· What is negotiation?
· Preparing to negotiate
· Managing the climate
· The role of power in negotiations
· Communication skills for negotiation
· Conflict and its role in negotiations
· Negotiating tactics
· Achieving win-win

Strategic Leadership for change – aimed at the Top Management.

· Strategic thinking
· Current trends on strategic leadership
· Transformational leadership
· Organisation development and organisation culture
· Creating an empowered workforce
· Building a team that drives and supports change and effectiveness
· Identifying and developing leaders for tomorrow
· Creating a learning culture
· Key systems that drive organisational effectiveness

Performance Management – aimed at Senior and Middle Management

· Understanding the nature of performance and motivation
· Aligning departmental and individual performance goals and measures to those of the organisation.
· Setting up Key Performance Areas and Key Performance Indices (measures and standards) within your department/section
· Setting objectives
· Integrating the KPIs into the performance assessment process
· Developing and implementing an effective performance assessment system
· Monitoring and controlling performance throughout the year
· Dealing with performance and behavioural problems
· Conducting an effective performance appraisal interviews
· Identifying development needs and improvement actions based on performance appraisal/assessment
· Systems for recognising and rewarding performance

Organisations in transition – aimed at senior management

· Causes of organisational change/transition
· Stages of transition in the organisation
· Stages of change for the individual
· Change management models
· Impacts of transition and change in organisations
· Strategies for transformation
· Roles and responsibilities during transition
· Exploring various systems and processes for successful transformation
· Exploring opportunities arising out of organisational transition in terms of;
· Managing performance during transition
· Dealing with Corporate image in the market place
· Dealing with concerns of our customers
· Dealing with the concerns of our employees
· Communication strategies during transition

Basic Management Skills - aimed at Junior and Middle Management

· Introduction to management and various theories
· Leadership vs. management
· Planning
· Leadership styles
· Decision Making
· Organising work into specific roles
· Delegation
· Staff selection
· Team building
· Staff Motivation
· Goal setting
· Control systems
· Performance measurement and management
· Managing problem employees
· Communication systems
· Time Management
· Report writing

Staff selection and interviewing skills – aimed at all levels of management

· Recruitment & selection process
· Defining job specifications and requirements
· Defining the competencies, knowledge, skill and behavioural requirements
· Understanding the team, department, organisational culture and “best fit” requirements
· Understanding long term and career path factors
· Scrutinising the CV
· Various selection methodologies
· Using practical tests
· Using psychometric tests
· Assessment centres
· Planning for the interview
· Using targeted questions
· Interviewing techniques
· Questioning techniques
· Choosing the best candidate

Empowering your staff - aimed at Senior and Middle management

· What motivates people to do their best?
· What is empowerment?
· Benefits of empowerment
· The challenge of balancing control and empowerment
· The impact of skills and education on staff empowerment
· The impact of leadership styles on staff empowerment
· The impact of organisation culture on staff empowerment
· Various empowerment models
· The use of teams in staff empowerment
· Team structures and roles
· Team measurement and goals
· Delegation and empowerment
· Decision making models for empowered teams
· Defining the boundaries for empowerment and decision making
· Systems for supporting an empowered work force arrangement
· Recognition and reward systems for empowered workforce
· Stages of transition to an empowered workforce

Managing Poor Performance – aimed at Supervisors and front line managers

· How to avoid employing poor performers
· Measuring performance
· Identifying problem areas
· Constructing a corrective action plan
· Follow up and control
· Incapacity management
· Discipline and outplacement

Disciplinary & Grievance Procedures – aimed at all levels of management

· Developing a company Disciplinary Procedure
· Developing a company Grievance Procedure
· Disciplinary codes
· Ensuring procedural fairness
· Ensuring substantive fairness
· Conducting disciplinary enquiries
· The role of the supervisor in disciplinary enquiries
· The role of the union in disciplinary enquiries
· C C M A processes

Labour Relations Act – aimed at all levels of management

· Who is covered by the Act
· Employee’s rights
· Employer’s rights
· Role of Trade Unions
· Disclosure of information
· Collective agreements
· Bargaining councils
· Strikes, lock-outs and picketing
· Dispute resolution
· Unfair dismissals
· Unfair labour practise
· Retrenchment
· S197 – Transfer of Contracts
· Incapacity

Employment Equity Act – aimed at all levels of management

· Who is included?
· Equal opportunity
· Affirmative action
· Designated groups
· Unfair discrimination
· Medical and psychological testing
· Employment Equity plan
· Reporting
· Income differentials
· HIV/AIDS

Basic Conditions of Employment Act – aimed at all levels of management

· Who is covered by the Act
· Working hours
· Overtime & working on Public Holidays
· Leave
· Sick leave
· Contracts of employment
· Remuneration
· Termination of employment
· General provisions

Managing Sick Leave Absenteeism - aimed at Supervisors and front line managers

· Sick leave conditions in the Basic Conditions of Employment Act
· In-house procedures for sick leave
· Monitoring and Measuring sick leave absenteeism
· Identifying sick leave abuse
· The Absenteeism Interview
· Keeping accurate records
· Disciplinary options
· Incapacity management

Team-Based Performance Management – aimed at all levels of management and HR & development staff

· Setting up “Performance Focused” teams
· Establishing team vision, values and roles
· Establishing team performance measures
· Aligning team performance with company goals
· Managing team motivation and morale
· The role of team leaders
· Team building

Key Aspects of Staff Motivation - aimed at Supervisors and front line managers

· What spurs people into action
· Different people, different needs
· The role of the leader in staff motivation
· Role definition and its impact on motivation
· Reward systems
· The role of communication in motivation

Leadership vs Management – aimed at all levels of Leadership

· Inspiration vs Perspiration
· Effectiveness vs Efficiency
· Doing the right things vs Doing things right
· Key elements/skills of a good leader
· Current leadership theories
· Leadership and the changing environment
· Setting the course for success – long term planning
· Vision, values, mission
· People development – creating future capacity
· Emotional intelligence
· Management systems and control
· Resource management
· Action planning

Effective Staff Communication Systems - aimed at all levels of Leadership

· Communication: The nerve centre of your business
· Non-verbal communications
· Listening Skills
· Language use in business
· Various communication systems in business:

• Meetings
• Memos
• Intranet
• Notice Boards
• E-mail
• Briefing systems
• P A systems
• Social functions
• Informal networks
• The grapevine
• Newsletters/magazine

· The role of the manager in effective communication
· What to communicate, where, when

Modular elements of any of the above programmes can be presented on request.